Frequently Asked Questions

Find quick answers below. Still need help? Submit a help ticket and we'll usually respond within 1 business day.

Posting & Running Ads

How do I post a new classified ad?

You can post a new ad by clicking the yellow Post Ad button in the top-right corner of the site.

How much do ads cost?

Basic ads are free. Paid upgrades are:

  • Top Ads (shown toward the top of the listings) — $15
  • Featured Ads (shown in a special area at the top of the listings page) — $25
  • Featured + Top Ads together — $30
  • Homepage Ads — $60

Please note that Featured and Homepage ads have 6 slots each. If there are more than 6 ads at any given time, the ads rotate positions.

How do I re-run or renew my ad?

Ads can be renewed using the Renew button in your account section. The Renew button appears on cancelled or expired ads, and on currently running ads starting 3 days before they expire.

How do I modify or edit an ad?

Log in to your account section with your email address and password, and a list of all your placed ads will appear. (Haven't created an account yet? Sign up here — just be sure to use the same email address your listings were posted under.)

Find the ad you'd like to modify (ads are sorted by date, most recent first) and click the Edit button at the bottom of the panel. You can update the category, title, description, photos, and any other information.

A few things to keep in mind:

  • If you change your email address, you'll need to reconfirm it by clicking the link in the email we send to the new address.
  • If you switch to a real estate category, you may need to enter some additional information.
  • An ad's location setting can't be switched between single-location and all-locations while it's running. To change it, cancel the ad and then renew.
  • You can't change the ad type (e.g. from Free to Top, or Top to Featured) while the ad is running. To change it, cancel the ad and then renew.
How can I change the category of an ad I've already placed?

Log in to your account section and click Modify. You can then choose a new category from the drop-down menu at the top of the page. Please note: if you change to a real estate or job category, you'll be asked to enter some additional details.

How do I cancel my listing?

Log in to your account section and click the Cancel button next to the relevant ad.

Haven't created an account yet? Sign up here — please use the same email address your listings were posted under.

Can I post my ad in multiple categories?

At this time, each ad can be posted in one category. You're welcome to repost your ad manually in as many relevant categories as you'd like.

Can I put my ad in multiple locations?

You can post your ad in a single location, or use the All Locations feature (which costs $20) to post it everywhere at once.

Please note: duplicate ads posted manually in more than one location (without the All Locations feature) will be rejected. This is because repeated ads show up multiple times for users browsing with a large proximity setting (for example, 25 or 50 miles).

Ad Visibility & Placement

My ad isn't showing up correctly.

Please contact us so we can resolve this. Be sure to include the ad number listed on your ad, along with your email address.

Why was my ad rejected?

Ads are rejected if they're considered out of line with the standards of the Orthodox Jewish Community, or if there's a suspicion of fraud. Because there are many subtleties to our moderation decisions, please feel free to contact us for more information.

We also reject ads posted manually in more than one location (without the All Locations feature), since repeated ads show up multiple times for users browsing with a large proximity setting (for example, 25 or 50 miles).

Why is my Top Ad not showing at the top of the listings?

When your Top Ad is submitted, it's placed at the very top of its category. As more Top Ads are placed, older ones move down the list — but they'll always appear before the free ads.

Note that Top Ads only appear at the top in the location they were submitted to. For example, a Top Ad in Monsey won't be shown to users who set their location to Brooklyn.

Why isn't my Featured ad displaying in the featured section?

The featured section has six spaces at the top of every category page. If a category has more than six featured ads, our system randomly displays six of them each time the page loads. This keeps your ad from getting lost in an abundance of featured ads, and gives readers a better experience.

Unlike Top Ads, all featured ads are shown with the same frequency — whereas Top Ads move down the list as new ones are placed.

Why isn't my Homepage Featured Ad showing up?

The homepage featured section has six spaces on the Luach.com homepage. If there are more than six featured ads at any given time, our system randomly displays six to fill those spaces each time the homepage loads. This keeps your ad from getting lost in an abundance of featured ads, and gives readers a better experience.

Why do I see listings for other cities?

Even after setting your location and proximity, you may see ads for properties or items located in other cities — sometimes even other states or countries. This happens because of the All Locations feature, which lets posters list their ad in every city regardless of its actual location (for example, a job that can be done remotely, a vacation home anyone can rent, or a for-sale item that can be shipped anywhere).

If you'd rather browse a specific area only, change the sort option to Distance. This sorts listings so the ones physically closest to you appear first, before the all-location listings. (Note: all-location Top listings will still appear before local free listings.)

When browsing the Real Estate category, you can also choose the Only Show Local Listings filter on the left side of the page to hide any all-location listings that aren't physically near you.

My zip code isn't showing in the location menu.

Please contact us so we can help diagnose the problem.

Your Account

Do I need to create an account to post a classified ad?

No — you can post with just an email address. You'll then be asked to confirm it by clicking the link in the confirmation email we send to that address.

If you'd like to modify or cancel your ad later, you'll need to create an account.

I forgot my password. What should I do?

You can reset your password any time on the password reset page. Just enter your email address and we'll send you a reset link.

My account was locked. What should I do?

For your security, accounts are locked after multiple sign-in attempts. To unlock yours, visit the account unlock page.

I'm not receiving Luach.com confirmation emails. What should I do?

If confirmation emails aren't arriving:

  • Double-check that you entered your email address correctly.
  • Check your spam or junk folders.
  • Add noreply@luach.com and info@luach.com to your address book.

If you still can't find our emails, please contact us.

How can I subscribe to your daily emails?

You can subscribe to our mailing list by visiting our email signup page and entering your email address.

Ad Rules & Guidelines

What kinds of ads can I place?

You can place classified ads in any of our categories. If you'd like us to add a new category to the site, please contact us.

What are the rules for ad content?

Please help us keep Luach.com friendly, safe, and professional by following the guidelines below. Ads found in violation of these rules will be rejected or cancelled.

Titles

  • Titles should accurately reflect the content of the ad. Don't write false titles, even if they're attention-grabbing.
  • Don't use excessive punctuation (for example, "AMAZING DEAL!!!!!!!!").

Description

  • Descriptions should accurately reflect what you're posting about.
  • Don't use excessive punctuation or capitalization (for example, don't post in all caps).
  • Content must reflect the values of the Orthodox Jewish Community.

Images

  • You may post as many images as you'd like.
  • Images must reflect the values of the Orthodox Jewish Community.
  • Images must be related to your post.

Location

  • Luach.com is a local classifieds site, so please post your ad in its appropriate location.
  • You can post in every location using the "post in all locations" option.
  • Don't post the same ad multiple times in different cities manually, or they'll be rejected.

Contact Information

  • You must provide an email address to post your ad. If the address is incorrect, you won't receive the confirmation email you need to click to complete your post.
  • You can choose to display your email address to users or keep it hidden. If it's hidden, users will reach you through the contact form on the listing page.

Banner Advertising

How do I place a banner ad on Luach.com?

Please email us at info@luach.com to receive ad locations and pricing information.