Level 1 Helpdesk Technician

Posted In: Spring Valley, New York



Salary Starting at $18/hr
Position Level 1 Helpdesk Technician
Industry Technology
Job Location 14 N Madison Ave, Spring Valley, NY 10977

ItCon, a leading IT & Cybersecurity provider, is seeking an entry level help desk technician with much room for growth. This person should be a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures.

Position Responsibilities:
• Install, modify, and repair computer hardware and software.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Escalate unresolved issues to the next level of support personnel.
• Record events, problems, and their resolution in the logs.
• Ask questions to determine nature of problem.
• Follow up with customers to ensure issue has been resolved.
• Provide Level 1 phone support.
• Answer Help Desk phones when dispatcher is out or unavailable.
• Ability to travel to client sites and work on-call, as necessary
Knowledge, Skills, and Abilities:
• Experience required with Windows desktop operating systems
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
• Working Knowledge of Wireless Technologies
Credentials and Experience:
• New hire with no certifications
• Eager to learn
• Takes direction from Engineers/Technicians

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Contact Info

Phone: 8457381661
Email: coach@eaitconinc.com