We are looking for an experienced IT Support Specialist to provide fast and useful technical assistance for our residents and staff. You will answer queries on basic technical issues and offer advice to solve them.
An excellent IT Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Proven experience working in IT support or other customer support role.
Tech-savvy with working knowledge of office automation products, databases, and remote control.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills, both verbal and written.
Customer-oriented and cool-tempered.
BSc/BA in IT, Computer Science or relevant field.
Must be in the Suffern office every day, no remote work.
Benefits after 30 days (medical, dental, vision).