Help Desk Technician Level 2

Posted In: Monsey, New York


Help Desk Technician Level 2
Ark Mortgage is looking for a dependable Help Desk Technician to join our team and provide prompt and effective Level 2 technical support to our employees.
Key Responsibilities
• Provide customer support via phone, email, or in person to resolve technology challenges experienced by employees.
• Determine the best solution based on the issues and details provided by the end-user.
• Walk end-users through the problem-solving process.
• Record IT related events, problems, and their resolution in change management logs.
• Follow-up and update end-users on status.
• Pass on any feedback or suggestions by end-users to the appropriate internal team(s).
• Identify and suggest possible improvements on IT related procedures.
• Create and update end-user documentation.
• Install and configure new hardware and software.
• Manage user account information to include password reset.
• Perform data backups and restoration of files.
• Perform monitoring and performance tuning.
• Stay abreast of the latest developments in IT and remain highly technically competent at all levels of data processing while striving for enhanced user productivity through implementation of new technology.
• Special Projects as assigned.
• This position may require travel to all branches of the company (NY and NJ)
• 2+ years of experience as a Help Desk Technician
• Strong technical knowledge of PC Hardware, Software, and Networking
• Ability to diagnose and resolve basic to mid-level technical issues
• Excellent troubleshooting and problem-solving skills
• Commitment to excellence in customer service
• Excellent communication skills
• Time management and multi-tasking skills
• Ability to work independently and with minimum supervision
What we offer:
• Medical, Dental and Vision Plan
• 401(k) Plan
• Employee Discount Program
• PTO (paid time off – vacation, sick & holidays)
• Career growth and development
Company Information
Ark Mortgage is an independent, innovative full-service mortgage lender with expertise in every area of residential purchase and refinance mortgage lending. We have built a reputation as an outstanding mortgage banking firm, serving the lending needs of homebuyers, homeowners and real-estate investors throughout New York & New Jersey. Ark Mortgage, Inc. is a highly motivating employer that develops its employees to become long-term members of its team.
Ark Mortgage is an Equal Opportunity Employer

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